Terms of Service
Terms & Conditions
Welcome to Shipuncle Technology Private Limited (“Shipuncle”, “we”, “our”, or “us”). By signing up and using our platform, you (“Seller”, “you”, or “your”) agree to the following Terms & Conditions. Please read them carefully before using our services.
1. About Shipuncle
Shipuncle is a shipping aggregator platform that connects sellers with multiple courier partners. We provide technology, courier integration, and payment settlement services. We do not own courier companies, nor do we manufacture, check, or verify the contents of any parcel.
2. Use of Services
∙ You must register with valid business and KYC details.
∙ You are responsible for the accuracy of recipient addresses, product details, and declarations.
∙ You agree not to ship prohibited, illegal, or restricted items as per courier and government laws.
3. Shipping & Liability
∙ Shipuncle does not open or verify parcels. The Seller is fully responsible for the goods shipped.
∙ Any disputes related to product quality, quantity, or authenticity are solely between the Seller and their buyer.
∙ Shipuncle and its courier partners will not be liable for damages, losses, or disputes arising from parcel contents.
4. COD Remittance
∙ Standard COD remittance cycle is Delivery Date + 7 Days (free of cost). ∙ Early COD Remittance is available on request and is chargeable as per the Seller’s plan.
∙ Shipuncle reserves the right to hold or delay remittance in cases of suspected fraud, chargebacks, or disputes.
5. Payments & Charges
∙ Shipping charges are deducted as per your plan and courier rates.
∙ Early COD charges, RTO (Return to Origin), weight discrepancies, or penalties from courier partners will be adjusted from the Seller’s account.
∙ Shipuncle reserves the right to revise charges with prior notice.
6. Blacklisting & Penalties
Shipuncle may impose penalties, suspend, or permanently blacklist a Seller if:
∙ Fake or fraudulent COD orders are detected
∙ Prohibited/illegal items are shipped
∙ False claims or misuse of the platform occur
∙ Payment defaults or chargebacks are raised against the Seller
7. Indemnity
You agree to indemnify and hold Shipuncle harmless against any claims, legal disputes, losses, or damages caused due to the goods shipped by you or misuse of the platform.
8. Limitation of Liability
Shipuncle’s role is limited to providing a technology platform and courier aggregation. Our liability is limited only to the extent of shipping charges collected.
9. Governing Law
These Terms are governed by and construed under the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in [Insert City, e.g., New Delhi].
10. Changes to Terms
Shipuncle may update these Terms & Conditions from time to time. Sellers will be notified through email or dashboard updates.
By registering with Shipuncle, you confirm that you have read, understood, and agreed to these Terms & Conditions.